Welcome to Our Founder, Catherine Griffin CDBCIAABC

Behaviours driven by anxiety, fear, frustration, overwhelm or discomfort are not training problems.
These emotional states prevent learning from occurring and are driven by underlying factors that
require thorough investigatory analysis.

It is widely documented that training on top of unrecognised physical or behavioural health issues
can compromise welfare and intensify the very behaviours we are trying to resolve.

Once we identify the root causes and stabilise your dog’s emotional and physical wellbeing,
then training can be introduced effectively and safely.

Your Triage Consultant is your first port of call. They analyse all contributing factors to your dog’s
behaviour via an in-depth analytical and investigatory process. They identify the areas that require deeper
investigation, and refer to the relevant professionals in their respective fields whilst maintaining oversight
of your dog’s case at all times.

Their job is to:

• Stabilise your dog’s emotional and physical wellbeing
• Investigate all contributing factors
• Liaise with the wider expert panel, including 18 leading experts from medical, clinical & behavioural fields
• Prepare the groundwork for long-term, meaningful change
• Build a personalised programme that fits your schedule
• Oversee the entire case, liaising with your referring vet, healthcare professionals, trainers and specialists
• Support you throughout the investigation and interventions with a direct line of contact

Clear answers instead of guesswork
Understand exactly why behaviours are happening.

A complete expert team
Your case is supported by our network of 18 experts across veterinary, behaviour, physiotherapy, nutrition,
cooperative-care grooming and specialist training. We also work with your preferred vet and other medical specialists.

Evidence-based, welfare-first care
Your dog remains in their safe home environment; no stress from travel or in-person examinations.

Meaningful results
Because interventions are targeted, sequenced correctly and bring in the expertise of several healthcare professionals, not just one.

Long-term, sustainable change
Foundations for meaningful behavioural and emotional wellbeing, followed by collaborative expert support for future training needs.

1. Pre-Consultation Questionnaire

You complete a detailed Behaviour Triage Questionnaire covering:

• behaviour history
• routines and environment
• health, diet and GI information
• early development
• your learning preferences (including support for neurodiverse clients)

2. Tailored Video Requests

After reviewing your questionnaire, your consultant will request specific video footage. This may include:

• gait and movement
• posture and transitions
• home-environment walkthroughs
• handling tolerance (where safe and appropriate)
• any naturally occurring relevant behaviours

Your consultant gives clear instructions on how to capture and send this information.

3. Thorough Review & Strategic Feedback

Your consultant thoroughly reviews all submitted information and videos, with support from the expert healthcare
panel where required. You will then be contacted to book your appointment. This is on average a 1.5–2 hour process.

Following your consultation, your consultant builds a personalised Pathways Programme, which may include:

• Full report on findings – what’s happening, why, and a concise programme to begin foundations at home
• Environmental and routine adaptations and an emotional regulation programme
• Educational and learning materials adapted to suit your learning preferences or neuro-diverse needs
• A Daily Planner designed around your schedule
• A clear outline of next steps – medical or clinical investigation first, or training supports if appropriate
• Access to our private client network for support and additional resources
• All relevant reporting, analytical tools and referral documents prepared for the team allocated to your case

You are never passed from one professional to another without coordination.
Your consultant remains your case lead, ensuring everyone involved works together to maximise the best possible outcomes.

Follow-Up, Review & Ongoing Oversight

Behaviour change is dynamic and layered. Your consultant ensures that:

• progress is monitored
• plans are adapted appropriately
• new concerns are addressed early
• the wider professional team stays aligned
• you have consistent guidance throughout the journey

At each stage, your Triage Consultant will inform you of next steps following reports from the wider case team.
You will be allocated one of our highly certified trainers who will support your training needs 1–2–1, in your home
or other appropriate environments.